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Return Information

Our goal is to make your shopping experience with Long’s Products as memorable and positive as possible. We accept returns only on new, unopened and unused products. Items delivered to the customer defective or damaged will be replaced with the same item. Simply contact us for a return authorization number within 14 days of receiving your order. Once the RA has been issued, please return the items back to us. Products returned without an RA will be returned back to the customer. Please also be sure to include a copy of your receipt so that we may identify the order.

The payment method used to make the purchase will be credited back, less any shipping cost incurred to ship your order.

The client will be responsible for the return shipping cost. For your protection, always keep your return tracking number on hand in case your package gets stolen or lost during shipping. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.

If you have any questions about our return policy please feel free to call us at (800) 444-6373 or email us at rcd19@aol.com

Please mail all returned items along with the RA number to:

Long’s Products
Attn: Returns
2630 Broadway Ave
Alexandria, La 71302

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